Help

Go to ‘past’ lessons and you’ll find it there 🙂

Teacher needs to go ‘settings’ and then press on the student and press ‘give full access’. This will allow the student to use their mic and camera.

No, only students can book lessons. Tutors and students should liaise in the chat function and then the student should book the class.

With features like video conferencing, instant messaging, and an interactive whiteboard, our dedicated online classroom makes it simple for students and teachers to communicate, even across time zones. They can have an authentic discussion in real time, just as they would on popular adolescent applications like FaceTime and WhatsApp, thanks to the live video chat.

Easy!

We have 3 variations:

1. Our personal favourite, the 7-step process
2. The ‘orthodox’ way
3. Contact us via email: info@sealtutors.co.uk or call/WhatsApp us and we’ll listen to your request manually.

Our tutors are free to charge anything from £20 – £140p/h. All our tutors  with blue ticks have DBS certificates but rest assured, all our tutors are quality checked thoroughly before being hired! Some tutors have more experience than others which is where the price variance comes in, but we endeavour to ensure that we only hire the best!

Individual tutoring enables children to maximise their potential. Concerned about knowledge gaps? We’ll fill in the blanks. Lack of available local tutors? We’ve got your back. Do you lack academic confidence? No worries. Your child’s tutor will work with them on any subject they’re struggling with and help them feel more confident in their abilities. Your child can earn the grades he or she deserves with the personalised, one-on-one support of a tutor.

By going through the 7-step process, this should provide a clear picture of what tutor is most suitable for your child. However, if you’re still unsure, Before searching for a tutor, it’s beneficial to have a crystal-clear understanding of exactly where your child needs assistance, whether it’s with a particular English Literature text, a specific area of Maths, or their exam technique, so that you can narrow down your options accordingly. Have a conversation with them or their instructor if you’re unsure of where to begin. Before booking, you may ask the instructor any questions you want in a free meeting and observe how well they get along with your child.

Tutors and students are both are allowed to reschedule the lessons at any time they wish before the lesson is due to start but must be mutually agreed by both the tutor and student in the messaging function. 

Tutorials may be cancelled and reimbursed up to 24 hours before the scheduled start time.

If a tutorial is missed or must be cancelled at short notice due to extenuating circumstances, reimbursements may be issued at the instructor’s discretion, but there is no responsibility on the tutor to do so.

Tutorial refunds are the responsibility of tutors. If you want to be reimbursed, please contact your teacher as soon as possible. If you do not get a response within 72 hours of the initial lesson time, please contact info@sealtutors.co.uk with the following information:

If you can’t find a solution to your issue, contact the SealTutor team by WhatsApp, which you’ll find in the upper right-hand corner of your screen, and a member of our staff will be pleased to assist!

We are unable to provide refunds due to technological reasons beyond our control.

Please apply if you are:

Have excellent A level grades (with proof)

Have a degree from a European or North American University

Achieved excellent grades at school in a core subject (Maths, English or Science).

This means an A/7 and above at GCSE, or B and above at A-level (or the equivalent in other qualifications, like Scottish Nationals). 

Eligible to work in the UK on a self-employed basis.

Be 18 years old or older

What do we expect from tutors?
Here are some criteria for using our site – we want our educators to be professional and trustworthy!

As an instructor on our platform, you must be professional and dependable. The expectations outlined below will assist you in putting your best foot forward, resulting in more parents choosing to work with you.

The dependability

Be on time and teach for the whole class. Remember that attendance begins when you access the class area correctly (after the set-up test).

Avoid missing lessons and Free Meetings. Unhappy parents will not schedule classes with you, and if this occurs often, you will have less School chances.

Take the initiative. If you need to miss a session or are having difficulty attending, please notify the parent or contact us as soon as possible.

Examine your schedule. Accept slots when you know you will be able to attend all of the classes. Make sure your availability is up to date so you can manage your workload.

Preparation is essential.

Get the proper setup. Follow our Tech Requirements policy to avoid technical issues.

Please do not access your course through a mobile device. Because the lesson area was meant to be used only on laptops or PCs, presenting a lesson from a mobile phone would reduce the quality of the lesson for both you and your students. If you’re having technical issues with your laptop or PC, please contact our tech support staff over WhatsApp, as they’ll be best equipped to assist you.

Make a lesson plan. The most effective classes are dynamic and entertaining, and they are adapted to each individual student.

Use sufficient time and resources. With proper preparation, you should be able to present a high-quality class.

Be self-assured. Accept only classes if you are acquainted with the topic and the test board.

Behaviour in the classroom

Turn on the camera and microphone. Even if your pupil is not wearing them.

Find an appropriate location. It’s ideal to find a calm, secluded location where you can concentrate. It is not acceptable to be in bed (even sitting up) or in a vehicle.

Always act correctly. The session is recorded from the time you enter the lesson room and may be seen by your learner.

Concentrate on your pupil. Don’t talk to anybody else or use your phone.

Be kind, patient, and upbeat. Everyone on the platform has this expectation at all times. Remember that you are dealing with youngsters who may already be struggling and need further assistance.

If you’re experiencing problems with conduct, talk to the parent or, if it’s a Schools class, write a comment on the lesson report and contact our support staff so that we can assist you.

Communication is essential.

Take the initiative. If you have to skip a session or are experiencing technical difficulties, don’t leave your students in the dark! Always try to contact as many people as possible to explain the problem.

Leave informative lesson reports. These reports are used to monitor a student’s progress and to help cover tutors plan their sessions, so make sure your report provides readers with detailed information about your lessons.

Maintain your platform presence. Remember that you should never take conversation off-platform for any purpose.

Be receptive. Checking messages prevents problems (such as rescheduling requests expiring), and it’s polite to react even if you’re denying.

‘Text talk’ should be avoided. Even in the discussion box during courses, proper language and spelling are preferred.

If you are having difficulty meeting any of these requirements, please contact us and we will do all we can to assist you! We’re always here to help, and we want to make sure you have the resources and confidence to be the greatest tuto you can be.

Please keep in mind that these are only expectations. If you fail to meet them on a regular basis:

Our specialised Tutor Quality team will examine the issue and follow up with you in the first instance.

A new tutor may be requested by parents or schools.

In rare situations, we may determine that we cannot cooperate with you any longer.

You set your own hourly rates.

You’ll receive an invoice via email showing each lesson you’ve delivered and how much you’re due.

You’re self-employed, and not entitled to holiday pay.

You’re paid directly into your bank account once a month. We process payments in batches, so all of your completed bookings will be paid at the next payment round.

We aim to process payments on the 10th of each month between the 1st to the end of each month. Then it’s over to your bank, where payment can then take around 3-5 working days (so not counting the weekend!) to reach your account.

If the payment round falls around a weekend or Bank Holiday, money might take a little longer to reach your bank as our processing date may fall later than usual.

We take a commission fee of 33% per lesson according to your hourly rate. This is to ensure the smooth running of the website and maintenance as all your payments, lessons and messaging are done on the website.

Contact us via email.

Bear in mind that if the payment round falls around a weekend or Bank Holiday, money might take a little longer to reach your bank as our processing date may fall later than usual

In order for you to be accepted as verified (with the tick) on the platform, you must have an up-to-date Enhanced DBS certificate.

If you do not have one and would like one, please press here for more information and how we can provide one for you or email/WhatsApp us.

Client feedback:

What should I anticipate from a parent review?

Reviews allow parents and students to voice their opinions on your abilities to teach a subject as well as your behaviour and professionalism on the job. We expect each review to be truthful and balanced.

Parents frequently look at reviews before requesting a free meeting, thus we encourage you ask them to leave a good amount on your page. We also recommend that you respond to input, demonstrating to parents that you are attentive and eager.

When is it appropriate for a parent to post a review?

Parents and students may personally leave a review after a class with you at any time. Customers, however, have been told that reviews may only be written up to one month after a class has taken place.

The review may be tied to a particular class or posted on your profile page in general.

Why and how should I react to a review?

You should thank the parents for their kind remarks! On the other side, if you’ve gotten some constructive input, now is an excellent time to ponder on the issue and react with your thoughts. Please contact our support staff if you need help crafting a decent answer or believe the customer’s feedback was written unjustly.

To publicly react to a review, go to Reviews by clicking your profile symbol. Locate the relevant review and click Reply.

Please keep in mind that we have the right to delete tutor public responses for the following reasons:

If the response includes vulgar or insulting language.

If the response includes incorrect information or is not representative of the experience.

If the review is about an incident that violates our safeguarding policy.

If you, the tutor, request that the answer be removed.

How to cancel your account:

Please write us an email if you want to close your SealTutor account.
Include your entire name as well as the email address linked with your account.

And our staff will handle everything for you.
You will be unable to check in, make appointments, or see or send messages after your account has been closed.
You may still get email updates; if so, just click ‘unsubscribe’ at the bottom of the most recent email.

Students use the 7-step process or the tutor filter service to choose the tutors of their choice. If we receive a direct call from a client, then we will contact tutors who we feel best suit the clients needs.

Reviews:

You cannot delete a review yourself in the sake of honesty and fairness.

What should I do if I get a negative review?

In your communications, reach out to the parent or student for further information. You may be able to settle any issues here, and as a consequence, they may amend or remove their review!

Respond to the review in public.

Contact our support staff if you believe the review violated our policy. We can investigate into removing it from your profile.

Is it possible to erase a review?

Yes, we may delete the review from your profile if we believe it violates our policy rules. Please contact the support staff to have them look into it for you.

We may delete a review for the following reasons:

If the review includes vulgar language.

If the parent or student has requested that it be removed.

If you’ve spoken with the parent or kid through account messaging, they’ve consented to the removal.

If the review is inaccurate or does not accurately represent the experience.

If the evaluation concerns an incident that violates our safeguarding policy.

If the review was written more than a month after your last lesson together.

If the parent has written more than one bad review on your profile in a succession, this is termed “spamming.”

If the evaluation is about a SealTutor policy that you have upheld as a tutor, or if the scenario concerns tutor discretion.

We will not delete a review just because you are dissatisfied with the rating or comment.

Timetable for review inquiry and removal result

When we get a request to delete a review from a parent or tutor, we will analyse the matter thoroughly so that we can make an educated conclusion. Please wait at least a week for us to respond with a final conclusion.

NB: If the situation is more difficult and needs more research, it may take a bit longer, but you will be kept informed throughout the process.

Concerned about a student?One of SealTutor’s major goals is student safety and wellbeing.
You have a duty as a tutor working with children to pass on important knowledge, but you are not expected to do it alone.
We have a dedicated Safeguarding staff that will address any reports you make. They will handle each matter gently and confidentially.
If you see anything that worries you, follow these steps:
Determine the source of your worry.
You may see something in your student’s behaviours, or your student may choose to divulge material that you find troubling or sensitive.
Try to recall any details as precisely as possible.

It is the same procedure for every problem, regardless of where it occurred (for example, at a school, private, or group class).
When you submit a concern to us, our safeguarding team will be notified that a new incident has been reported.
Any issues you’ve raised will be shown on your homepage. Along with information on the student, the status, and which member of the safeguarding team is in charge.

If there is an update on your complaint, you will be notified through email and asked to log in and examine it. After you file a problem, you will often get an update within 24-48 hours.
Because the SealTutor safeguarding team triages all occurrences that come in, it may take up to three days for them to respond if your complaint has been classified as ‘low risk’.

When filing a concern, use caution. You cannot go back and alter it afterwards. If you wish to add anything new or make a change, you must create a new concern. Please let us know, and we’ll combine them for you.
Please contact us if you have any concerns, large or little!

My student is not in the classroom:
Are you in the class room with no students, or did you just have a session and no students came up?
Don’t be concerned! Pupils may be late or unable to attend a session at the last minute (for example, at school!).
During the class, be sure to remain in the lesson area for the whole time to ensure that you are paid and that your kid has a tutor if they are just running late.
Also, keep in mind that the recording begins the minute you enter the class area, even if your student is not there!

There is no need to notify us of the student’s absence after the class. Teachers may monitor attendance, and we follow up if certain students seem to be struggling to get to class!

Who is responsible for what?
Tutors are self-employed individuals who are hired directly by customers to offer tutoring services. SealTutors sends you an invoice and deducts the fees you pay to SealTutor before sending payments to your bank account.

Why does SealTutors demand a fee?
Working as a tutor is similar to owning your own company, and all companies have operational expenses. We charge a fee when you work with SealTutors to help pay the costs of finding you parents and students to work with, administering and expanding the website, and generating additional possibilities for our tutors. We’re a pre-profit start-up, therefore all of our profits are now going back into growing the site and finding you additional clients to work with.

What is the procedure for filing a tax return?

When you work as an instructor with SealTutors, you must file a self-assessment tax return with HMRC.
You may file your tax return in four ways:
Through the mail – Send a completed paper tax form through the mail. Just make sure you use the proper format.
Online with HMRC – Enter all of your information immediately on the government website.
Using an app or website specialising in tax returns – Use an app or website specialised in tax returns and have them submit this to HMRC on your behalf.
With an Accountant – Hire an accountant to file your return to HMRC on your behalf.
Each choice has advantages and disadvantages. For example, if you want to file your tax return by mail, you must do it by October 31st (three months before the online deadline).

What expenditures as a tutor may I claim?

If you work as a tutor with SealTutors, you may deduct your expenditures on your tax return. The most essential thing to remember is that costs must have been spent “wholly and exclusively” for the purpose of being a Tutor in order to be tax deductible.

This often includes stationery, course materials, internet, accountant fees, and expenditures spent as a result of working from home.

How can I get started filling out my form?
Self-assessment tax returns are sometimes much more difficult than they seem. While filling out the form itself is simple, the effort that goes into planning what to write where on the form is frequently the most time-consuming.
The easiest approach to begin the process of filling out your tax return is to gather all of the information you will need.
This often comprises the following for a Tutor:
Personal information (such as your National Insurance number and UTR number)
Summary of all your revenue (including all SealTutors invoices)
All of your costs (including all receipts) are summarised.
Details about any previous jobs (if you have any)
The computations involving your income and spending are sometimes the most time-consuming.

‘Enhanced Certificate’ at the top

You are registered with the DBS update service, and the date of issue is more/less than 10 months ago.

You’re not registered with the DBS update service, but the date of issue is less than 10 months ago.

Carried out in the UK.

Under DBS Children’s Barred List information, it says None recorded.

Clear copy/scan of the whole physical DBS certificate.

What is invalid?

Says ‘Basic Certificate’ at the top

You’re not registered with the update service, and the date of issue is more than 10 months ago.

Carried out outside of the UK.

Under DBS Children’s Barred List information, it says NOT REQUESTED

Screenshot of a confirmation email or notification/blurry image which doesn’t show the whole page

All payments for lessons will be made by clients at least 24 hours before the class is due to begin. Stripe is the payment gateway we use that will automatically take the payment from your bank. Should an issue occur with the payment, please either contact our finance team at info@sealtutors.co.uk or call/WhatsApp us and we will get the situation resolved as soon as possible. 

Lesson links will not be released until payment is successfully paid. It is up to the clients to ensure that there is enough money in their account to be withdrawn for the lessons, before the lesson is due.

For our T&C’s for tutors, please follow this link to understand your usage of the site